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FAQs

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Frequently asked questions about solid wood furniture

Choosing furniture for your home deserves time, attention, and good information. At VESKOR, we work with a carefully curated selection of solid wood furniture created in small European workshops, where materials, detail, and quality are part of every piece.

Here you will find answers regarding our furniture, materials, orders, deliveries, assembly, returns, warranty, and showroom. If you need more personal guidance, our team can help you define a proposal tailored to your space, style, and needs.

01

Orders and delivery

From the manufacturing lead time to the moment your furniture arrives at your home.

How long will it take to receive my order?

The timeline depends on the availability of each product. In-stock items can typically be delivered in approximately 10–12 business days.

Furniture that requires manufacturing has a longer lead time, which is indicated on the product page. For many collections, the standard lead time is between 8 and 12 weeks.

Before completing your purchase, you will be able to check the availability or the corresponding estimated delivery time.

How is the delivery carried out?

The delivery method depends on the destination and the characteristics of the order.

We work with specialized carriers such as DACHSER, DSV, and UPS, and we select the appropriate service based on the dimensions and type of furniture.

Outside of mainland Spain, including international destinations and the islands, the standard delivery method is curbside.

Do you offer delivery and assembly?

In certain areas of Catalonia and Madrid, we have our own delivery service and can also arrange for assembly when the product requires it.

Most of our furniture arrives pre-assembled. Some pieces only require simple installation, such as attaching the legs to a table.

The availability of this service is confirmed based on the product and the delivery address.

What should I do when I receive my order?

Check the exterior condition of the packaging before signing for the delivery.

If the boxes show signs of bumps, breaks, punctures, moisture, or crushed areas, it is important to indicate which part is damaged and the specific type of damage on the carrier's delivery note.

Avoid generic notes such as "damaged packaging" and take photographs of the state of the boxes before opening them.

Can I change the delivery address?

If the order has not yet been shipped, we can usually change the address.

Contact our team as soon as possible, providing your order number and the new address. Once the goods have been shipped, any modification will depend on the carrier and may incur additional costs.

You can email us at info@veskor.store or contact our team at +34 604 12 12 36.

02

Products and materials

Natural wood, finishes, and characteristics that make every piece unique.

What wood is VESKOR furniture made of?

Our collection includes furniture made primarily from natural woods such as oak, walnut, beech, and ash, depending on the model.

We indicate the corresponding material and finish on each product page.

Where is VESKOR furniture made?

VESKOR works with a selection of small workshops and specialized manufacturers in Europe.

We prefer to collaborate with smaller-scale producers, where there is real knowledge of the material, special attention to finishes, and a closer relationship between design and manufacturing.

This way of working allows us to offer collections with more character, noble materials, and quality built to last.

What sets VESKOR apart from a conventional furniture store?

VESKOR was born as a premium furniture proposition focused on material quality, timeless design, and more personal attention.

We do not aim to offer thousands of items, but rather to select pieces with a clear identity, made primarily from natural wood and designed to be integrated into interiors for many years.

Our team can also help you combine furniture, materials, proportions, and finishes to create a proposal that is consistent with your home.

Why might the color or grain be different from the photograph?

Because we work with natural wood. There are no two trees exactly alike, and no two identical pieces of wood.

The grain pattern, knots, and slight variations in tone are natural characteristics of the material and are part of the identity of each piece of furniture.

Additionally, color perception may vary slightly depending on the lighting and the screen being used.

What finish do the furniture pieces have?

Many of our furniture pieces are protected with oil, a finish that preserves the natural look and feel of the wood.

Some models and collections may have other finishes. Specific information can be found on each product page.

Can I request a special size or finish?

Some collections allow for additional configurations, sizes, or finishes, while others are manufactured only in the options defined by each workshop.

If you are developing a specific project, our team can study the needs of the space with you and consult directly with the manufacturer about the available possibilities.

Email us at info@veskor.store or contact our team at +34 604 12 12 36 before placing your order.

How should I care for solid wood furniture?

For routine cleaning, use a slightly dampened soft cloth and then dry the surface.

Avoid abrasive products, excess water, prolonged contact with liquids, and direct sources of heat.

For oil-finished furniture, it may be advisable to renew the protection periodically using a product suitable for natural wood.

03

Returns and warranty

Clear information on what to do if you change your mind or an issue arises.

How many days do I have to return a product?

When the right of withdrawal applies, you have 14 calendar days from the receipt of the product to communicate your decision.

Certain personalized products or those manufactured to the client's specifications may be excluded from the right of withdrawal in legally provided cases.

Is there a warranty on the furniture?

Yes. New goods sold to consumers have a legal warranty of conformity of 3 years from the delivery of the product, in accordance with current Spanish legislation.

What do I do if my furniture arrives damaged?

Contact us as soon as possible via info@veskor.store or at +34 604 12 12 36.

Indicate the order number and attach general and detailed photographs of the product, the packaging, and its labels.

This information allows us to identify the issue and offer you a solution more quickly.

04

Payment and ordering

Everything you need to know before and after confirming your purchase.

What payment methods can I use?

The available methods are shown during the checkout process before confirming the order.

Transactions are processed through specialized providers and secure payment systems.

Can I receive an invoice?

Yes. If you need an invoice with specific details, indicate this when placing your order or contact us by providing your order number and the corresponding tax information.

Can I cancel an order?

If the order has not yet been shipped, please get in touch with our team as soon as possible.

Different conditions may apply to products made specifically for the client or personalized items.

You can email us at info@veskor.store or contact us at +34 604 12 12 36.

05

VESKOR Showroom in Madrid

A space to discover materials, proportions, and receive more personal attention.

Does VESKOR have a physical store?

Yes. We have a physical showroom in Chamberí, Madrid.

The showroom is a space designed to discover VESKOR in a more personal way: you can see a selection of furniture, touch the wood, compare tones and finishes, and check the actual proportions of each piece.

Our consulting and design team can help you choose the most suitable furniture for your space, combine materials and finishes, and define a personalized proposal.

If you are furnishing a living room, dining room, bedroom, or even several rooms, we can study the set with you and help you build a coherent project, adapted to your style and the dimensions of your home.

Where is the Madrid showroom located?

Our showroom is located at:

C. de Carranza, 8
Chamberí
28004 Madrid, Spain

Tel. +34 604 12 12 36
Email: info@veskor.store

Can I receive design advice at the showroom?

Yes. Personalized attention is part of the VESKOR philosophy.

Our advisors can help you choose dimensions, types of wood, finishes, and combinations between different pieces.

We can also help you develop a more complete proposal for your home: layout, furniture selection, and consistency between materials, colors, and proportions.

Each project is studied individually to find solutions that truly fit the space and how you are going to use it.

Can you help me create a complete furniture project?

Yes. If you need to furnish several areas of your home, we can help you create a personalized and coherent proposal.

We start with your needs, the space dimensions, style, and material preferences to select the pieces that fit best together.

Our goal is not to fill a space with furniture, but to build a balanced, functional, and durable interior, with pieces that make sense together.

For personalized projects, you can email us at info@veskor.store or contact our team at +34 604 12 12 36.

Crafted by nature

A more personal way to choose furniture

VESKOR is a premium furniture proposition based on noble materials, timeless design, and close relationships with the people who create and choose each piece.

We work mainly with small European workshops, where smaller-scale production allows for more attention to the material, finishes, and details.

We do not seek to follow fast trends. We select furniture designed to be integrated into real interiors and accompany daily life for many years.

Visit us in Madrid

There are things a screen cannot show

The feel of wood, the depth of a grain, or the real proportion of a table are better understood when you can see them in person.

In our Chamberí showroom, you will find a selection of VESKOR furniture and can discover up close the materials, finishes, and details that define our collections.

Our team of advisors and designers can help you choose the most suitable pieces for your space and, if you need, develop a personalized proposal with you for a room or a more complete project.

We work with furniture created mainly in small European workshops, where smaller-scale production allows us to maintain a more direct relationship with the material, design, and finishes.

VESKOR Madrid Showroom

C. de Carranza, 8
Chamberí · 28004 Madrid
+34 604 12 12 36
info@veskor.store

Need a more personal recommendation?

Tell us about your project and our team will help you find the pieces that best fit your space.

info@veskor.store

+34 604 12 12 36