Privacy Policy

Personal data processed through VESKOR.STORE will be managed in compliance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data — General Data Protection Regulation (GDPR) , and with Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD) .

The processing will be carried out in accordance with the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality.

Depending on how you interact with VESKOR.STORE, we may process the categories of data necessary to manage our relationship with you:

• Identification data, such as first and last names.
• Contact details, such as email address, phone number, and postal address.
• Data necessary for billing and administrative management.
• Information regarding orders, products purchased, deliveries, returns, incidents, and after-sales service.
• Information you provide voluntarily when contacting our team.
• Technical data related to the use of the website when such processing is permitted by applicable regulations.

We do not request personal data that is not reasonably necessary for the corresponding purpose.

We may process your personal data for the following purposes:

• Manage requests for information, inquiries, and communications received.
• Process orders and manage the contractual relationship derived from a purchase.
• Manage payments, billing, deliveries, returns, warranties, and incidents.
• Provide customer service before and after the purchase.
• Maintain the security, availability, and proper functioning of the website.
• Comply with legal, accounting, tax, and administrative obligations.
• Send you newsletters, news, promotions, or commercial communications when there is a valid legal basis for doing so.
• Perform internal analysis and statistics aimed at improving our products, services, and customer experience, when such processing is legally permitted.

The legal basis will depend on the specific purpose for which the data is processed.

Where processing is based on your consent, you may withdraw it at any time, without affecting the lawfulness of the processing carried out previously.

Personal data will only be kept for the time necessary to fulfill the purpose for which it was collected.

Subsequently, it may be kept duly blocked during the periods required by applicable legislation or as long as liabilities may arise from the maintained relationship.

When processing depends exclusively on the user's consent, the data will no longer be used for said purpose when the consent is withdrawn, unless there is another valid legal basis that allows or requires its retention.

We do not sell your personal data.

To provide our services, it may be necessary to allow access to or communicate certain data to providers involved in the management of VESKOR.STORE and orders.

These providers may include, when necessary:

• Transport companies and logistics operators.
• Payment service providers.
• Technology providers, web hosting, and system maintenance.
• Customer service and communication services.
• Accounting, tax, legal, or other professional advisors when necessary.
• Public administrations and authorities when there is a legal obligation.

When a provider acts as a data processor, the relationship will be governed in accordance with the requirements of the applicable data protection regulations.

Some technology providers used to provide digital services may be established outside the European Economic Area or process information from other countries.

When an international transfer of personal data occurs, the mechanisms and safeguards provided for in the GDPR, such as adequacy decisions, standard contractual clauses, or other legally recognized instruments, will be applied as applicable.

Fields identified as mandatory in forms must be completed when necessary to provide the requested service or manage a purchase.

The information requested in optional fields may be provided voluntarily.

If certain necessary data is not provided, we may not be able to correctly process a request, formalize an order, make a delivery, or provide the requested service.

The user guarantees that the data provided is truthful, accurate, and up to date, and undertakes to communicate any relevant modification.